Frequently Asked Questions

You can book directly on our site pages using the “Book/Reserve” buttons. Alternatively, send us your preferred date, number of travellers and product via WhatsApp at +66 98-664-1462 and we will confirm availability and issue payment options.

For peak seasons (Dec–Apr, Jul–Aug) we recommend 2–4 weeks in advance. Similan/Surin liveaboards and popular shows may require earlier booking.

Yes. Tell us your interests (family-friendly, photography, culture, adventure, etc.) and we will tailor a private tour or driver service with a transparent quote.

We accept credit/debit cards, bank transfer, Wise, and cash at our Phuket office. Full payment or a deposit may be required depending on the product.

Yes. Online payments are processed through PCI-DSS compliant gateways. We never store your full card details on our servers.

Our staff waits at the Arrival Hall with a name sign. We will share the exact meeting point and driver contact via WhatsApp on the day of service.

Standard charters include 8–10 hours. Overtime can be added per hour; rates depend on vehicle type (sedan/MPV/van). Fuel, tolls and parking are included unless noted in your quote.

The Similan National Park typically opens mid-October to mid-May and closes during the monsoon. Exact dates are announced by the park each year.

Some tours include park fees; others list them as an add-on. Check your voucher or product page. We always show the fee clearly before you pay.

Yes, most partners can accommodate vegetarian meals and basic allergies with advance notice. Please inform us during booking.

We offer many family-friendly options. For speedboat trips, children under 3 and pregnant travellers are generally not recommended. Contact us for advice.

Policies vary by product and supplier. Most day tours allow free cancellation up to 48–72 hours before the start time. No-shows or late cancellations may be non-refundable. Your invoice will show the exact terms.

Yes, subject to availability and the supplier’s policy. Rescheduling is free if requested within the free-change window. Fare differences may apply.

If the operator cancels for safety, you may choose a new date or a refund according to the supplier’s terms. We will assist you immediately via WhatsApp.

We strongly recommend personal travel insurance that covers medical expenses and trip cancellations. All licensed tour operators include basic accident insurance, but coverage is limited.

177/97 Moo 4, Sri Sunthorn, Thalang, Phuket 83110. View on Google Maps.